Support
Something not connecting?
AnotherDisplay has no accounts, so there is nothing to sign in to. Most problems are a missing macOS permission, a device on a different network, or a link that has not come back yet.
Email support
Best effort, usually within a few days. This is a free app, not a managed service.
Include this
- Mac app version and macOS version
- iPad or iPhone model and iOS version
- USB or Wi-Fi
- The last lines of
~/Library/Logs/AnotherDisplay.log
Common fixes
The Mac cannot find the iPad
Open AnotherDisplay on both devices. For Wi-Fi, check that both are on the same network and that Local Network is allowed for the client in Settings. If discovery is blocked on your network, choose Transport → Wi-Fi Address… in the Mac menu and enter the iPad's address shown on its diagnostics screen. With a cable, give it about ten seconds and check that the iPad is unlocked.
The Mac shows a permission warning
Open System Settings → Privacy & Security and enable AnotherDisplay under both Screen Recording and Accessibility. macOS ties these grants to the app's signature, so they need to be granted again after a reinstall or an update that changes the signing identity. Quit the app properly and reopen it after changing them.
The iPad shows a black screen, or the frame rate is near zero
Make sure the iPad is awake and AnotherDisplay is in the foreground. Then quit the Mac app from its menu (do not force-quit it), reopen it, and let it reconnect. A stale session after the iPad wakes is the usual cause.
It is laggy over Wi-Fi
Use the cable for the lowest latency. On Wi-Fi, lower the resolution in the Mac menu, choose the Fast quality preset, and leave Smoothness off if the network is clean. A 5 GHz network with the Mac and iPad on the same access point is the best case.
Can I get a refund?
There is nothing to refund: the Mac app and the iOS client are free, with no in-app purchases or subscriptions.
Before you write
Check the FAQ — it covers the Mac requirement, supported iOS versions, audio, multiple devices and why the Mac app is not on the Mac App Store.
Still stuck? Email [email protected] with the details above.